Going from good to great

Process Improvement is proactive. OnQ identifies, analyzes, and improves an organization’s existing processes to enhance and meet standards of quality, or new quotas. We take a systematic approach. At OnQ, we understand there are multiple approaches to process improvement. Sometimes we come across lean manufacturing or benchmarking, each requiring a unique focus, separate areas for improvement, and multiple methods to accomplish first-rate results. Some processes can be eliminated or modified with sub-processes for successful improvement.

As an ongoing practice, process improvement needs consistent analysis and follow-up. Here’s how we measure the results and success of our process improvement plans:

• Customer Loyalty
• Customer Satisfaction
• Product Quality
• Development of Employee Skills
• Increased Productivity and Efficiency
• Increased Profit
• Faster Return on Investment (ROI)